Thu, 06-Aug-2020
Wednesday 08 Jul 2020 , 9:13 am

Intelisys Announces Partnership with Bright Pattern

Intelisys, the Technology Service Distributor of telecommunications network and cloud services, adds Bright Pattern Contact Center to its portfolio to help customers with digital transformation, omnichannel conversations, omnichannel quality management, and AI implementation.
By SIN Bureau
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Bright Pattern, provider of AI-powered omnichannel cloud contact center software, was selected by Intelisys as an innovative solution for contact centers and customer support organizations.

The Bright Pattern offers the omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern functionality includes:

  • Omnichannel Conversations – Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.
  • Quality Assurance – Ensure consistency and quality on all interactions through built-in, AI-supported, omnichannel quality assurance capabilities.
  • Best of Breed AI – Empower agents and customers with AI through AI agent assistance, AI quality assurance, and AI self-service (conversational IVR and bots) on phone and digital channels.
  • Powerful Personalization – Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.

“Intelisys is the largest, most respected cloud service partner community in the world, and we are honored to be in their portfolio of organizations looking to implement the most innovative contact center software solutions for the most innovative companies in the world,” said Michael McCloskey, CEO of Bright Pattern. “Intelisys only works with companies who are recognized for their industry leadership and innovative technology solutions and we are honored to be a value added sales partner solution provider.”




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